Complaints Process

I want to give you the best possible service. However, if at any point you become unhappy or concerned about the service I have provided then you should inform me immediately, so that I can do my best to resolve the problem. In the first instance it will be helpful to contact me to discuss your concerns and I will do my best to resolve any issues. If you would like to make a formal complaint, then you can read my full complaints procedure

Complaints Procedure Richard Butler Complaints Procedure

Making a complaint will not affect how I handle matters on your behalf.


What to do if I cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how I handle matters on your behalf. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with me first. If you have, then these are the time limits for your complaint to the Legal Ombudsman:

If you would like more information about the Legal Ombudsman, please contact them.


Legal Ombudsman Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ


What to do if you are unhappy with my behaviour

The Solicitors Regulation Authority can help if you are concerned about my behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.